At ii-A, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our policies and practices for collecting, handling, storing, using and disclosing personal information. It also deals with how you can complain about a breach of the privacy laws, access the personal information we hold about you and have that information corrected (where necessary).


What personal information do we collect and hold?

When we arrange insurance, we ask you for the information we need to assist you.  We collect your information through our client application forms, website enquiry forms, emails and when we speak to you. This can include a broad range of information from your name, address, contact details and age to information about your personal affairs, business affairs and purpose for the finance and/or insurance.

We may also collect your information from third parties such as your lawyer, accountant and any other parties you may nominate.

We only collect sensitive information such as professional association or health with your agreement and it is necessary for us to do so to assist you to arrange insurance.


How do we use your information?

We use your personal information to understand your situation, formulate our professional opinion and assist you to apply for relevant products.

We also use your personal information to manage your ongoing requirements and our relationship with you, e.g. update/amend your finance and/or insurance arrangements, and renew your insurance. This includes contacting you by mail or electronically (unless you tell us you do not wish to receive electronic communications).

From time to time we will use your contact details to send you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email or by post. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.


What if you don’t provide information to us?

If you do not provide us with some or all the information that we ask for, we may not be able to assist you to arrange insurance.

You can contact us without using your name or by using a pseudonym.  However we may need your name or contact details to respond to you.


Web and mobile data

Personal data – Where reasonable and practical we will collect your personal information directly from you via a consumer web and mobile app, or online applications. We may also collect your personal information from other people such as accountants, lawyers and other services that are available to you (web and mobile). Personal information collected in this way may include IP addresses, unique identifiers such as unique device identifiers and location information.

Other data - We may use technology such as cookies, beacons, tags, scripts and tracking pixels to collect, store and use anonymous data about how you use our website / mobile technology. This includes your server address, the date and time of your visit, the pages and links accessed, the type of browser used and other information about your browsing activities. This data is used to increase functionality and can also enable us to display information and content that is tailored to our understanding of your interests. This information alone cannot be used to discover your identity.


How do we store and protect your personal information?

We strive to maintain the relevance, accuracy and completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal reporting or document retention requirements.

We hold the information we collect from you in paper format and a secure cloud environment. When your file is archived it is sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act.

We ensure that your information is safe by use of SSL security, data encryption and backed up daily. We maintain physical security over our paper and electronic data and premises, by using locks and security systems.


Will we disclose your personal information to anyone?

We do not sell, trade, or rent your personal information to others. We will disclose your information to insurers, lenders, and their representatives. To anybody who represents you, such as lawyers and accountants, and to anyone, where you have provided us with consent.  

We may also need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event.  We will take all reasonable steps to ensure that they protect your information in the same way that we do.

We may provide your information to others if we are required to do so by law or under some other unusual circumstances which the Privacy Act permits.

We may disclose your information to insurers overseas for the purpose of assisting you to arrange insurance. If they are not regulated by laws which protect your information in a way that is similar to the Privacy Act, we will take reasonable steps to ensure that they protect your information in the same way that we do or seek your consent before disclosing your information to them.


How can you check, update or change the information we are holding?

You may ask us for access to your personal information and to correct it at any time.

Upon receipt of enough information to allow us to identify the information, we will tell you what personal information we hold about you. We will also correct, amend or delete your personal information if we agree is inaccurate, irrelevant, out of date or incomplete.

We do not charge for receiving a request for access to personal information or complying with a correction request.

To access or correct your personal information, please write to the Privacy Officer at

We do not charge for providing access to personal information.

In some limited situations, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.


What happens if you want to complain?

We welcome your questions and comments about how we manage your privacy. If you have any concerns about whether we have complied with the Privacy Act, the Australian Privacy Principles or this Privacy Policy, please write to our Privacy Officer at or 1300 00 2481.

We will consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 30 days of you making the complaint.


Your consent

By asking us to assist with your finance and insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.


Updating this policy

This Privacy Policy was prepared in May 2019. We may update it at any time. The new version will be published on our website.